I had some really good gelato at work tonight: sea salt caramel, rose, and soy Disaronno Amaretto… I also had some of the leftovers of milkshakes we made and samples of other gelato! It was a nice break from all the assholes and other crazy people that came in tonight. So many of them had absolutely no manners; there was an annoying drunk couple, a bitter old man who was so hateful, one lady who spoke to me only in Italian and thought I could understand her (although she seemed nice at least), and a bunch of people who talked down to me and my coworker as if we were clueless and they knew how to do our jobs better than we do.
I don’t think the customer is always right. There are times when customers have good reasons to be upset and then there are times when they come in with shitty behavior from the start. I’ve only ever directly confronted a customer once, but if I ever need to again I definitely will. It would take a lot for me to get to that point but some people really push it!